By Vicente González-Prida Díaz, Adolfo Crespo Márquez
This booklet explores the sensible implementation of a sophisticated after-sales administration framework dedicated to guaranty administration. The framework is meant for firms generating both standardized or personalized items and this kind of administration instrument will facilitate organizational development and aid leading edge selection making procedures for technical assistance in after-sales services.
“After–sales carrier of Engineering business resources” includes an offer for a guaranty administration framework, with an account of the various equipment that may be used to enhance choice making within the assorted phases of the after-sales provider administration method, and methods for strengthening the constitution and foundations of the framework. A overview of the basic concerns and present learn themes in guaranty administration and after revenues prone can be supplied, that is exemplified by way of a case examine. This ebook is meant for postgraduates, researchers and engineers who're drawn to after revenues administration, resources engineering and guaranty management.
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Extra info for After–sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management
However in most of cases, this decision does not receive any more attention. 1 The Importance of a Warranty Management System 35 WARRANTY MANAGEMENT WARRANTY POLICIES WARRANTY COST ANALYSIS WARRANTY & WARRANTY & WARRANTY & ENGINEERING MARKETING LOGISTICS Fig. 3 Warranty interactions (adapted from ) are not yet decided by most executives. In practice, companies often pay attention to their warranty management processes only when high levels of liability are involved with a claim or recall. As a consequence, they are missing opportunities for significant cost savings, as well as for increasing the business value through better-quality products and higher levels of customer satisfaction.
3. Labib AW. 2004. A decision analysis model for maintenance policy selection using CMMS. Journal of Quality in Maintenance Engineering 10(3):191-2002. 4. Kans M. 2008. On the utilisation of information technology for the management of profitable maintenance. Doctoral Thesis, Växjö University. 5. Murthy DNP, Blischke WR. 2005. Warranty management and product manufacturing. Springer-Verlag London Limited, pp. 302 ? xviii. ISBN 1852339330. 6. AENOR. 2008. Norma ISO 9001:2008 Sistemas De Gestión De La Calidad.
6, criticizing or evaluating the way management works. Likewise, in continuation to this chapter, it is suggested to consult Appendices 1 and 3, where matters such as quantification of maturity and analytical hierarchy processes are dealt with based on what it has been developed in this chapter. References 1. Murthy DNP, Blischke WR. 2005. Warranty management and product manufacturing. Springer-Verlag London Limited, pp 302 ? xviii. ISBN 1852339330. 2. Blischke WR, Murthy DNP. 2002. Case Studies in Reliability and Maintenance -, Wiley, New York, pp 661 ?
After–sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management by Vicente González-Prida Díaz, Adolfo Crespo Márquez